Suppabot
Suppabot

Terms of Service

Last updated: June 2, 2026

These Terms of Service ("Terms") govern your use of the Suppabot platform and website (the "Service") operated by Suppabot ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.

These Terms include a binding individual arbitration provision and a class-action waiver (Section 12) that affect how disputes between you and us are resolved, including waiving your right to a trial by jury and your right to participate in a class action. Please read them carefully.

1. Accounts

You must create an account to use the Service. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating your account.

2. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of applicable laws.
  • Upload or transmit malicious code, spam, or harmful content.
  • Attempt to gain unauthorized access to the Service or its infrastructure.
  • Interfere with or disrupt the Service or servers connected to the Service.
  • Resell, sublicense, or redistribute the Service without our written consent.
  • Use the Service to engage in housing discrimination or other illegal practices.

3. Subscription and Billing

The Service offers paid subscription plans. By subscribing, you agree to pay the applicable fees. Subscriptions auto-renew unless cancelled before the next billing cycle. Payments are processed by Stripe and are subject to Stripe's terms of service.

4. Third-Party Integrations

The Service may integrate with third-party services including Google Calendar, Shopify, and Slack. Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability or functionality of third-party services.

5. Data and Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you consent to the collection and use of your data as described therein.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Suppabot and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of any content you submit through the Service.

7. AI-Generated Content

The Service uses artificial intelligence to generate chat responses. AI-generated content is provided "as is" and may not always be accurate. You are responsible for reviewing AI responses and configuring the Service appropriately for your use case. We are not liable for any decisions made based on AI-generated content.

8. Limitation of Liability

To the maximum extent permitted by law, Suppabot will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or use, arising out of or relating to your use of (or inability to use) the Service, whether based in contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total cumulative liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total fees you paid us for the Service in the twelve (12) months immediately before the event giving rise to the claim, or (b) US $500.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law — including liability for gross negligence, willful misconduct, fraud or fraudulent misrepresentation, or personal injury caused by our negligence. If you are a New Jersey consumer, the limitations and exclusions in this Section apply to you only to the extent permitted by New Jersey law, and nothing in these Terms waives or limits any right you have under New Jersey law that cannot be waived.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Indemnification

You agree to indemnify, defend, and hold harmless Suppabot and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, and reasonable attorneys' fees arising out of or relating to: (a) the content or data you submit to or process through the Service; (b) your use of the Service in violation of these Terms or applicable law; (c) your infringement or misappropriation of any third party's intellectual property or privacy rights; or (d) your breach of any representation or obligation in these Terms. We will notify you of any such claim and may, at our option, control its defense; you may not settle any claim in a way that imposes an obligation on us without our prior written consent.

11. Termination

We may terminate or suspend your account at any time for violations of these Terms. You may cancel your subscription at any time through the billing settings. Upon termination, your right to use the Service ceases immediately.

12. Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. It requires most disputes between you and Suppabot to be resolved by binding individual arbitration instead of in court, and it waives your right to a jury trial and to participate in a class action.

Instead of suing in court, you and Suppabot agree to resolve any dispute, claim, or controversy arising out of or relating to the Service or these Terms through final and binding individual arbitration. BY AGREEING TO ARBITRATION, YOU AND SUPPABOT ARE EACH GIVING UP THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO HAVE A DISPUTE DECIDED BY A JUDGE OR JURY. This agreement to arbitrate is governed by the Federal Arbitration Act.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, each as in effect when the arbitration is commenced (available at adr.org). The arbitration may be conducted by telephone, by video, through written submissions, or in Middlesex County, New Jersey. The arbitrator's award is binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AND SUPPABOT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction, and the remaining claims will proceed in arbitration.

Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending us notice through our support page stating that you opt out of arbitration. Opting out will not affect any other part of these Terms.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information. This Section applies only to the extent permitted by applicable law.

13. Governing Law and Venue

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules; provided that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provision in Section 12. For any dispute that is not subject to arbitration (or if the arbitration provision is held not to apply), you and Suppabot agree to the exclusive jurisdiction and venue of the Superior Court of New Jersey, Middlesex County (Middlesex Vicinage), and the United States District Court for the District of New Jersey, and each party waives any objection to jurisdiction or venue in those courts.

14. Changes to These Terms

We may modify these Terms from time to time. For material changes, we will provide at least 30 days' advance notice by email and/or an in-app notice before they take effect. Changes apply only going forward and will not apply to any dispute for which we had notice before the change took effect. Your continued use of the Service after the effective date means you accept the updated Terms; if you do not agree, you must stop using the Service before the effective date.

15. Contact Us

If you have questions about these Terms, please contact us through our support page.