Customizing Your AI
Fine-tune your chatbot's personality, instructions, widget appearance, and quick prompts.
Customizing Your AI
Out of the box, Suppabot answers questions using your site content. These settings let you control how the AI communicates, what it will and won't do, and how the widget looks to visitors.
AI instructions (system prompt)
The system prompt is the single most powerful way to shape your chatbot's behavior. It tells the AI who it is, what it should do, and what constraints to follow.
Where to configure: Dashboard → your website → AI Settings → Instructions.
Write in plain English. The AI follows your instructions consistently across every conversation.
Example instructions:
You are a friendly support agent for Acme Corp. Your job is to help
visitors understand our software products and pricing.
Rules:
- Only answer questions related to Acme Corp products and services.
- If a visitor asks about a competitor, politely decline to comment.
- For complex technical issues, recommend booking a support call.
- Never make specific promises about refunds or SLA without referring
the visitor to our official policy page.
- Keep responses concise — aim for 2–3 sentences unless more detail
is clearly needed.
Tips:
- Keep instructions under 500 words. Longer prompts can dilute the AI's focus.
- Be explicit about what the AI should not do. Negative constraints are as important as positive ones.
- Mention the business name and context so the AI introduces itself correctly.
- Test changes using Test Chat before saving to production.
Tone and persona
Give your chatbot a name and personality to match your brand. Include this in your AI instructions:
You are Aria, a helpful and cheerful assistant at BrightSpace Design.
Address visitors in a warm, professional tone. Avoid jargon.
Or for a more formal context:
You are the Acme Legal support assistant. Maintain a professional,
precise tone at all times. Do not speculate or offer legal advice.
The persona affects word choice, greeting style, and how the AI handles ambiguous situations.
Widget appearance
Where to configure: Dashboard → your website → Appearance.
| Setting | Description |
|---|---|
| Primary color | Hex color for the launcher button and chat header. Match your brand. |
| Launcher text | Short label on the launcher button (e.g. "Chat with us", "Ask a question"). |
| Welcome message | First message visitors see when they open the chat (e.g. "Hi! How can I help today?"). |
| Avatar image | Upload your company logo or a team member photo. Shown in the chat header. |
| Widget position | Bottom-right (default) or bottom-left. Choose based on your site layout. |
Changes are previewed live on the Appearance page before you save.
Quick prompts
Quick prompts are suggested questions shown to visitors when the chat window first opens. They reduce the barrier for first-time users who are unsure what to ask.
Where to configure: Dashboard → your website → Quick Prompts.
You can add up to 6 prompts. Click one of the empty slots, type your prompt, and save.
Examples:
- "What are your pricing plans?"
- "How do I return an item?"
- "Book a free consultation"
- "What are your hours?"
- "How does the onboarding work?"
- "Talk to a human"
Tips:
- Use prompts that cover your most frequently asked questions.
- Phrase them the way a real visitor would ask — the AI responds better to natural language.
- Include a "Talk to a human" or "Book a call" prompt if you want to drive handoffs or appointments.
Testing your changes
Every settings page includes a Test Chat button. Use it to send messages and verify that the AI responds as expected with your current configuration. Test Chat uses live settings but does not count toward your monthly message quota.
Changes to AI instructions and quick prompts take effect immediately after saving. Appearance changes may take a few seconds to propagate.